旅客服務主管 Supervisor

Working hours: 07:00-16:00 / 14:45-23:45 / 22:30-07:30 (6 working days per week, Shift required)

Job Responsibilities:

• Manage the next level of staff to meet the company set objective

• Conduct Internal Assessment, Daily Operation & Administration work

• Manage manpower deployment in real time operation

• Submit incident log to Duty Manager

• Handle incident & Complaints, Report the real time operation to Duty Manager

Job Requirements:

• Form 7 or above with a minimum of 5 years customer service supervisory experience

• With experience of airline/airport operations environment is a plus

• Competency in customer skills, operations management and common PC software

• Good command of spoken and written English, Chinese and good inter-personal skills