Senior Member Services Officer

Responsibilities:

• Serve as a liaison person to oversee the daily operation of Member Services Office and Member Services Assistant, including but not limited to engaging members, roster planning, budgeting and recruiting junior staff;
• Supervise a team of full-time and part-time staff in providing quality counter services;
• Maintain a good relationship with members by answering enquiries and handling complaints efficiently and satisfactorily;
• Coordinate and communicate with various extra-departmental stakeholders to ensure a high level of customer satisfaction;
• Perform other ad hoc duties as assigned.

Requirements:

• Degree in Business Administration preferable or any related discipline;
• Minimum 5 years’ related working experience with at least 1-2 years in supervisory level;
• Solid experience in customer experience is an absolute advantage;
• Excellent command in written and spoken in English and Chinese (including Putonghua);
• Proficiency in Microsoft Office;
• Customer-oriented, responsible, independent and strong interpersonal skills;
• Shift duty is required (Mon – Sun);
• Immediate available is highly preferred.