HR Generalist Assistant (People & Culture Operations Assistant)

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment and our people.

Location: Quarry Bay 

Language: Chinese & English

What you’ll do

As a HR generalist, you will undertake a variety of HR transactions and support the business on HR activities, such as, but not limited to:

• Manage HRIS HR/P&C systems; Input new joiner information, process data changes, review and approve data change requests input by others, run reports and audit system/data

• Use systems to address, track and resolve HR/P&C enquiries within Service Level Agreements

• Investigate and solve general and knowledge-based enquiries, and escalate unresolved enquiries

• Inform business users about Employee Self Service and Manager Self Service opportunities

• Serve as first point of contact for Managers/Supervisors enquiries via various intake channels such as phone and chat

• Execute compliance-related activities such as monitor visa and work permit expiry dates and liaise with Employees and Managers to ensure renewal is completed in a timely manner.

• Produce HR letters and certificates

• Take up other administrative duties and ad-hoc assignments as required

Key qualifications

• Bachelor’s degree or 1-2 years’ experience working in HR team preferred.

• Understanding of HR policies and procedures, familiar with HR/P&C compliance requirements, including labour laws, data privacy regulations, and reporting obligations

• Experience using HRIS systems, especially SAP Success Factors, an advantage

Personal skills you excel

• Strong oral and written communication, listening, and customer service skills

• Able to work in teams effectively, as well as work independently

• Resourcefulness and ability to find answers quickly, and thorough with responses to enquiries and issues

• Good with technology to improve and automate activities

• Ability to multi-task and manage different issues at once by providing support over multiple, ongoing chats

• Ability to handle confidential information

• Attention to detail and able to ensure accuracy while maintaining speed and efficiency

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.