Manager, Customer Information Maintenance

Main Responsibilities

• Lead daily operations for credit card application intake, verification, approval routing and fraud detection via document checking to ensure accuracy and turnaround time targets
• Ensure full adherence to HKMA, AML/CFT, and internal credit policies
• Supervise, coach, and develop a team (including driving performance and staff engagement)
• Identify workflow gaps, implement automation opportunities, and enhance straight-through processing
• Monitor KPIs, turnaround times and error rates
• Strengthen controls, conduct periodic reviews, and manage audit requirements

Incumbent Requirements

• University degree or equivalent
• Minimum 3 years in credit card operations, account opening or retail banking operations
• Strong understanding of banking operation
• Proven ability to lead teams, manage workload distribution, and drive continuous improvement

(Candidate with less experience will be considered as Assistant Manager)