Associate Director, Deposits, Retail Products

Key Responsibilities

You will support the strategy, performance management, and continuous enhancement of deposit products to achieve the bank’s business objectives. A key focus of the role is to drive process optimisation to improve efficiency and controls, delivering a seamless end-to-end customer experience.

• Supporting the deposit product strategy and roadmap by enhancing and transforming existing deposit products and customer journeys.
• Coordinating end-to-end product initiatives, including defining business requirements, designing customer journeys, ensuring channel readiness, and tracking performance post-launch.
• Working closely with Technology and Group teams on requirements, UAT/testing support, and defect triage for product enhancements.
• Managing stakeholders across functions, appropriately escalating issues, and contributing to a collaborative, execution-focused delivery culture.
• Driving continuous improvement in customer experience and operational efficiency, including identifying and implementing opportunities for digitisation and straight-through processing.

Skills and Experience

• Proven experience in product management, business analysis, or process improvement within banking or financial services (preferably in deposits or retail/liabilities products).
• Strong analytical and problem-solving skills, with the ability to translate data and customer insights into product and journey enhancements.
• Solid understanding of end-to-end product lifecycle, including requirements gathering, UAT/testing, implementation, and post-launch performance tracking.
• Excellent stakeholder management and communication skills, with the ability to work effectively across Technology, Operations, Risk, and front-line teams.
• Familiarity with digital channels, process digitisation, and straight-through processing, with a focus on operational efficiency and customer experience.