VTM Process Centre Head

Job Responsibilities

• Oversee daily operations of Virtual and Online Services Operations team. Manage a team of supervisors and tellers to provide quality customer service such as opening new accounts and handling deposit account transactions.

• Provide guidance and support to subordinates to resolve special requests.

• Ensure all operations are carried out in a proper manner and full compliance with the Bank’s policies and procedures and regulatory requirements

• Coordinate and track internal business reporting of the business unit regularly.

• nterface with other business and operational units in service delivery.

• Perform ad-hoc tasks as assigned.

Job Requirements

• Degree holder to above;

• At least 10 years working experience in banking operations and/or customer service with emphasis on account opening and deposit account functions.

• Familiar with account opening and deposit account operation procedures and customer requirements with good understanding of AML and other requirements.

• Good communication and interpersonal and reporting skills.

• Self-driven, independent and able to work under pressure.

• Good command of both written and spoken English and Chinese with knowledge of Putonghua.