Telemarketing & Customer Service Representative

Responsibilities

• Manage customer database, updated customers’ details and follow-up actions
• Make daily warm calls to existing customers for arranging appointments and promotions
• Follow up with inactive or past customers to encourage bookings or re-engagement
• Provide after-sales services and administrative support
• Handle customer enquiries  and manage complaints, and provide appropriate solutions
• Work closely with sales team to support daily operations

Requirements:

• Minimum 1 year of relevant experience in beauty retail or luxury retail industry is an advantage
• Good problem-solving skills, friendly, patient and customer focused
• Excellent presentation, interpersonal and communication skills
• Good commend of spoken and written English and Chinese
• Proficiency in MS Excel, basic PC knowledge

Interested parties please send your resume, expected salary and availability by clicking the 立即申請 button below.

* Data collected will be used for recruitment purpose only. It may be transferred to other companies of the Group to see if suitable vacancies arise. Applicants not contacted within 6 weeks may consider their application unsuccessful. The information will be destroyed.