Customer Services Officer - Pacific Place

ABOUT THE TEAM

We are Makers.  Makers Required.

We are Makers — people who care deeply about shaping places where life, work and nature can flourish together. Grounded in our heritage and united by a culture of trust and respect, we dare to take on ambitious ideas and turn them into something real — thoughtfully, collaboratively, and with care for the communities we serve. Our people are at the heart of it all: free to be themselves, driven to make a difference, and inspired to create alongside others. Brick by brick, we build vibrant, inclusive spaces that stand the test of time — because real progress comes from people who choose to make it happen.

We are currently looking for a Customer Services Officer to join our Property Management Team in Hong Kong’s premier lifestyle hub - Pacific Place. It is the ultimate place to shop, dine, work, play and relax.  Our team is specialized in providing quality customer services to our premium members and shoppers.

RESPONSIBILITIES

• Handle customer enquiries, feedback and complaints
• Participate in various exhibitions, events and other promotional activities
• Support the loyalty programme operation, handle the membership related matters and manage the VIP concierge areas

REQUIREMENTS

• Diploma holder or above
• Minimum 2 years’ relevant experiences in customer service & hospitality industry
• Candidates with experiences in serving premium members, working at and managing premium lounge will be highly preferred 
• Excellent communication and interpersonal skills
• Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
• Builds partnerships and works collaboratively with others to meet shared objectives
• Ability to rebound from setbacks and adversity when facing difficult situations
• Presentable, proactive and pleasant personality
• Fluent in spoken English and Chinese, including Cantonese and Putonghua
• 5-day work; Willing to work on roster basis activities

BEHAVIOURAL COMPETENCIES

• Customer Focus
• Collaborates
• Communicates Effectively
• Drives for Result
• Being Resilient
• Demonstrates Self-Awareness
• Learning Agility