Customer Services Officer - Pacific Place

ABOUT THE TEAM

A career at Swire Properties is more than just work, it’s a calling.

We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive. Additionally, we are deeply committed to prioritising health and safety in all our operations, ensuring a healthy, safe and supporting environment for our People, partners and the communities we serve.

Work on career-defining projects that are changing the industry across Hong Kong, the Chinese Mainland, Miami, and Southeast Asia.

We are currently looking for a Customer Services Officer to join our Property Management Team in Hong Kong’s premier lifestyle hub - Pacific Place. It is the ultimate place to shop, dine, work, play and relax.  Our team is specialized in providing quality customer services to our premium members and shoppers.

Join us as a Maker - turning bold ideas into action and building sustainable communities together. What kind of Maker are you?

RESPONSIBILITIES

• Handle customer enquiries, feedback and complaints
• Participate in various exhibitions, events and other promotional activities
• Support the loyalty programme operation, handle the membership related matters and manage the VIP concierge areas

REQUIREMENTS

• Diploma holder or above
• Minimum 2 years’ relevant experiences in customer service & hospitality industry
• Candidates with experiences in serving premium members, working at and managing premium lounge will be highly preferred 
• Excellent communication and interpersonal skills
• Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
• Builds partnerships and works collaboratively with others to meet shared objectives
• Ability to rebound from setbacks and adversity when facing difficult situations
• Presentable, proactive and pleasant personality
• Fluent in spoken English and Chinese, including Cantonese and Putonghua
• 5-day work; Willing to work on roster basis activities

BEHAVIOURAL COMPETENCIES

• Customer Focus
• Collaborates
• Communicates Effectively
• Drives for Result
• Being Resilient
• Demonstrates Self-Awareness
• Learning Agility