Senior Officer, Authorization (Allowance+Incentive+Bonus)

Responsibilities

• Handle daily authorization requests from cardholders or merchants
• Handle authorization enquiries
• Monitor suspicious authorization transactions and follow up suspected fraud cases
• Handle lost card reporting
• Back up customer service hotline
• Monitor authorization traffic

Requirements

• Form 5 / DSE graduate or above
• At least 3-year relevant working experience in customer service, preferably in credit card products
• Willing to perform overnight shift duty and able to work independently
• Good interpersonal and communication skills
• Proficient in spoken and written English and Chinese
• Candidate with more experience will be considered as Assistant Manager