Guest Services Ambassador - Taikoo Place (Mon-Fri 5-day work)

About The Team

We are Makers.  Makers Required.

We are Makers — people who care deeply about shaping places where life, work and nature can flourish together. Grounded in our heritage and united by a culture of trust and respect, we dare to take on ambitious ideas and turn them into something real — thoughtfully, collaboratively, and with care for the communities we serve. Our people are at the heart of it all: free to be themselves, driven to make a difference, and inspired to create alongside others. Brick by brick, we build vibrant, inclusive spaces that stand the test of time — because real progress comes from people who choose to make it happen.

We are now looking for a talented Guest Services Ambassador to be part of our dynamic team. Reporting to the Property Manager, the incumbent will be responsible for delivering premium services to tenants and visitors in Grade A office buildings at Taikoo Place.

Responsibilities

• Develop and maintain good relationship with tenants
• Handle general enquiries and complaints of customers/ tenants
• Liaise and coordinate with leasing for office viewing and assistance on handover of office premises
• Conduct regular checking on office facilities including cleanliness of toilets and office premises to ensure quality service is delivered
• Regular visit and communicate with the office tenants whenever required to understand their needs and continuous service improvement
• Perform other duties assigned by supervisors

Requirements

• Tertiary education in Property / Hotel Management or related disciplines
• Holder of Security Personnel Permit and QASRS certificate
• Solid experiences in customer services and hospitality fields
• Builds strong customer relationships and delivers customer-centric solutions
• Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
• Builds partnerships and works collaboratively with others to meet shared objectives
• Ability to rebound from setbacks and adversity when facing difficult situations
• Proactive, cheerful and service-oriented
• Basic computer skills on MS Word and Excel
• Fluent in spoken English and Chinese
• Fresh graduate will also be considered
• Willing to work on weekdays at irregular hours (5 days work week; between 8:00am to 8:00pm)

BEHAVIOURAL COMPETENCIES

• Customer Focus
• Collaborates
• Communicates Effectively
• Drives for Result
• Being Resilient
• Demonstrates Self-Awareness
• Learning Agility