Deputy/Assistant Business Strategy Manager (Omni Channel Management, Project Team)

Job No.: 499339
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Business Development, Strategic Planning, Project Management, FinTech

Responsibilities:

• As a change agent to drive digital transformation, omni-channel strategy and fintech application
• Translate the Company’s strategy and business ideas into initiatives and business requirements for implementation
• Work closely with business partners and support design of customer journey and process reengineering to optimize customer experience and channel efficiency
• Support project manager to perform project management, develop detailed project plan, monitor project progress, manage project stakeholders (including business units, IT, risk management parties, vendors etc), ensure effective and quality new / enhanced service implementation and conduct post-implementation review
• Keep abreast on latest technology / market best practices, conduct in-depth market research and proactively explore business opportunities and areas of improvements
• Conduct qualitative and quantitative analysis on channel performance, efficiency and customer behavioral trend from omni-channel perspective
   

Requirements:

• Degree holder or above with major in Business Administration, e-Commerce, Information Technology, Fintech or related disciplines
• Minimum 1 years’ experience in banking industry or other relevant area is preferable
• Hands-on experience in business analyst, project management and implementation, digital transformation, customer journey design and/or process reengineering is preferable
• Energetic, positive, self-motivated, flexible to adapt changes and a good team player
• Good command of Chinese and English writing and communication skills
• Proficient in both spoken English and Chinese (Cantonese and Mandarin)
• Familiar with basic computer applications e.g. MS Word, Excel, PowerPoint
• Candidates with less experience will be considered as Assistant Business Strategy Manager