Officer, Sales Support, CCPL Sales

Standard Chartered Bank

Key Responsibilities

Strategy

To provide operations /admin support for sales and service activities of various teams, CCPL Sales
To monitor the control process for sales activities to ensure complying with Bank policy and procedure

Business

To continue supporting workflow and processes streamlining to reduce processing time for improving sales capacity & capability
To ensure that control procedures outlined in the manual or DOI are fully implemented and ensure staff compliance with the same
To conduct control checking/ call monitoring (if applicable) for product applications/ client instructions to ensure the processing is complying with Operations control and Compliance procedure to prevent any business source is illegitimacy
To assist in Fraud prevention
To support MI report with accurate data for management as well as stakeholders review
To provide day-to-day support to Sales and service team as well as Sales Support team

Processes

Responsible for following internal Departmental Operations Instruction of both Sales / Service and Sales Support Team and all internal procedures when providing support and implementing control for daily tasks performing

People & Talent

Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners
Ensure the provision of ongoing training and ensure all critical functions are suitably skilled and qualified for the roles
To follow the team’s direction for development and also enhance awareness of Compliance and Operations control
To conduct staff performance review and to facilitate the creation of Individual Learning & Development Plan

Risk Management

Follow the team’s direction to perform the ability to identify key issues based on daily support and review result and assist in putting in place appropriate controls and measures
To comply with all applicable money laundering prevention procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
To comply with all relevant policies and procedures covering regulatory, local and group requirements

Governance

Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Our Ideal Candidate