Guest Relations Executive



  • To study and analyze guest profiles with conducting background search of VIPs prior to arrival; Ensure VIPs arrival at the hotel are recognized and well looked after by all departments
  • To greet and host all VIPs in a natural manner upon arrival, perform in-room check-in when necessary. Fondly farewell for all VIPs departure
  • To assist with group arrival and departure, being the key person to coordinate with organizers and concerned department. To ensure assigned rooms are efficiently distributed
  • To foster long-term relationship with VIPs, aiming on building loyalty and encourage business across room stay and various outlets
  • To accommodate guest inquires in regards to special occasion; Arrange and tailor-make amenities when necessary for VIPs
  • To input and maintain the accuracy of the database of VIPs with updating guest preference, feedback and comments with the aids of PMS
  • To ensure due attention will be given to local VIPs attending function at the hotel
  • To be responsible on the usage of Kiosk by conducting daily inspection of related equipment and report any irregularities to maximize enjoyability of guest service
  • To assist Front Desk operation on resolving long queue during peak hours; Ensure that guests receive sufficient and efficiency service at all times
  • To carry out any other tasks as assigned by the Supervisors/Managers


  • Diploma holder or above in Hospitality or Hotel Management
  • Minimum 2-3 years of guest relations/service experience, with supervisory experience in 5-star hotels is preferred
  • Excellent interpersonal and communication skills
  • Good command of both written and spoken English, Cantonese and Mandarin. Additional language skill will be an advantage

Permanent Staff Enjoy全職員工可享:

  • Competitive Pay 可觀薪金
  • Discretionary Gratuity 非保證年終獎金
  • Medical Benefit 醫療褔利
  • Free body check 免費身體檢查
  • On-the-job Training 在職培訓
  • Promotion 升遷機會
  • Marriage Leave 婚假
  • Annual Leave 有薪年假
  • Duty Meal 免費膳食
  • Compassionate Leave 恩恤假
  • Staff Activities 員工活動
  • Transportation Allowance 交通津貼
  • 5-Day Work Week 五天工作周
薪酬 薪金面議
  • 物業管理 · 保安服務 - 客戶服務員、禮賓服務
  • 推廣 · 銷售 · 客戶服務 - 客戶服務
  • 西貢
  • 全職
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度
  • 豐厚薪酬
  • 婚假
  • 醫療計劃
  • 交通津貼




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