Guest Relations Executive

Responsibilities

• To study and analyze guest profiles with conducting background search of VIPs prior to arrival; Ensure VIPs arrival at the hotel are recognized and well looked after by all departments
• To greet and host all VIPs in a natural manner upon arrival, perform in-room check-in when necessary. Fondly farewell for all VIPs departure
• To assist with group arrival and departure, being the key person to coordinate with organizers and concerned department. To ensure assigned rooms are efficiently distributed
• To foster long-term relationship with VIPs, aiming on building loyalty and encourage business across room stay and various outlets
• To accommodate guest inquires in regards to special occasion; Arrange and tailor-make amenities when necessary for VIPs
• To input and maintain the accuracy of the database of VIPs with updating guest preference, feedback and comments with the aids of PMS
• To ensure due attention will be given to local VIPs attending function at the hotel
• To be responsible on the usage of Kiosk by conducting daily inspection of related equipment and report any irregularities to maximize enjoyability of guest service
• To assist Front Desk operation on resolving long queue during peak hours; Ensure that guests receive sufficient and efficiency service at all times
• To carry out any other tasks as assigned by the Supervisors/Managers

Requirements

• Diploma holder or above in Hospitality or Hotel Management
• Minimum 2-3 years of guest relations/service experience, with supervisory experience in 5-star hotels is preferred
• Excellent interpersonal and communication skills
• Good command of both written and spoken English, Cantonese and Mandarin. Additional language skill will be an advantage

Permanent Staff Enjoy全職員工可享:

• Competitive Pay 可觀薪金
• Discretionary Gratuity 非保證年終獎金
• Medical Benefit 醫療褔利
• Free body check 免費身體檢查
• On-the-job Training 在職培訓
• Promotion 升遷機會
• Marriage Leave 婚假
• Annual Leave 有薪年假
• Duty Meal 免費膳食
• Compassionate Leave 恩恤假
• Staff Activities 員工活動
• Transportation Allowance 交通津貼
• 5-Day Work Week 五天工作周