Concierge Supervisor

Roles & Responsibilities:

• To lead and manage daily operations of CS Team;
• To preform various administrative tasks as assigned;
• To ensure a warm, friendly and professional welcome to all guests;
• To align top service level and expectation among CS team;
• To build good relationship with visitors and shoppers;
• To handle enquiries and complaints from customers in professional manner.

 Job Requirements:

• Form 6/7 graduation or above;
• Minimum 3 years’ experience in customer services, preferably in frontline customer interaction, shopping mall concierge experience, hospitality or tourism; 1 year of it at supervisory level.
• Passionate with people and customer service, friendly and outgoing;
• Possess good interpersonal and organizing skills;
• Fluent in English, Cantonese and Putonghua. Additional language skill is an asset;
• Good knowledge of common software applications;
• 5 days’ work on-shift;
• Immediately available is preferred

角色和職責：

• 領導和管理禮賓部的日常運營；
• 執行分配的各種管理處指示；
• 熱情、友好和專業地歡迎所有客人；
• 使禮賓部的保持最高服務水平和期望；
• 與訪客和居民建立良好的關係；
• 以專業的態度處理居民的查詢及投訴。

工作要求：

• Form 6/7畢業或以上；
• 至少3年客戶服務經驗，有前線客戶互動、商場禮賓、酒店或旅遊經驗者優先； 1 年的監督級別。
• 對人和客戶服務充滿熱情，友善外向；
• 具有良好的人際交往能力和組織能力；
• 精通英語、廣東話和普通話；
• 熟悉常用軟件應用；
• 5天輪班工作；
• 即時上班者優先