Assistant Manager, Account Surveillance (Credit Card)

Main Responsibilities

• Make outbound calls to early-stage overdue credit cardholders .
• Deliver polite, professional payment reminders and verify billing details.
• Identify reasons for non-payment and offer appropriate customer service solutions.
• Assist in identifying areas for system functionality optimization and prepare User Requirement.
• Participate in system testing (UAT).
• Prepare regular MIS and reporting.

Requirements

• Degree holder or above in Business Administration or related disciplines or equivalent qualifications at HKQF level 5.
• Minimum of 1 year working experience, preferably in Customer Service or Collection area. 
• Candidate with relevant working experience will be considered for the Assistant Manager position or above.
• Good analytical skills, attention to details, and able to work independently.
• Good command of spoken and written in English and Chinese (Mandarin).

Candidate with less experience will be considered as Officer, Account Surveillance