VP/AVP, Cash Product Management (SME)

What you will be doing

• Develop and enhance the onboarding platform to provide optimal solutions for SME customers.

• Drive the end-to-end delivery and usage of cash products, ensuring alignment with customer needs.

• Conduct market research to understand customer requirements, competitor offerings, and industry trends, using insights to innovate and improve products and processes.

• Develop and manage the roadmap and implementation timelines for differentiated banking solutions.

• Strategize go-to-market plans to ensure successful product launches and monitor customer acceptance through tracking metrics.

• Monitor product performance through analytics and customer feedback, making data-driven decisions for continuous improvement.

• Foster a culture of innovation within the team, encouraging creative problem-solving and the exploration of new technologies and methodologies.

• Collaborate with internal stakeholders to ensure all products meet regulatory requirements and internal policies.

• Provide support to bank-wide development, including core banking revamp, banking website revamp, etc.

What are we looking for:

• Bachelor degree in Business Administration or other relevant disciplines.

• Minimum of 5 -10 years' working experience in banking, preferably in SME banking, product management and / or digital product management

• Experienced with senior stakeholder management, and for pushing through initiatives in a challenging environment

• Independent worker with an ability to multi-task under tight timelines

• Driven, willing to challenge the status-quo and be innovative in problem solving

• Strong understanding of banking products and balances between benefit to the bank and benefit to the customer

• Demonstrated ability to manage projects from concept to execution, with a focus on customer experience.

• Excellent analytical and problem-solving skills.

• Strong communication and collaboration skills to work effectively with cross-functional teams.

• Prior experience in product management – consumer or commercial products – and/or Cash or lending experience. i.e. SME Credit or Commercial Banking Relationship Manager with Trade knowledge will be a plus