Call Center Team Leader ( Banking - Telesales) $30K - $32K

Job Highlights

• Lead the performance of Teleasales Team
• Handle customer enquiry and complain
• Handle and respond customer via phone/E-mail/Apps
• Provide support in administrative duties, prepare reports to management.
• Strong people management skill to drive the Teleasales Team to achieve sales target (KPI).
• Possess with team management experience
• Salary: $30,000 – 32,000

Job Duties: 

• Strong management skill to motivate and drive the Teleasales Team to achieve sales target / KPI.
• Develop and Review promotion procedures and provide quality insights    
• Create Service Report to Management                             
• Handle complicated cases escalated from the team and solve complaints     
• Sustain staff development and retention by motivating, coaching, and developing the staff to achieve the individual, team and department objectives
• Work closely with Department Head for change projects including feasibility study, user requirement definition, UAT, staffing and training arrangement, etc.

Requirements:

• Form 7 or above with strong team leader experience, or. High Diploma / Degree Holder with team management experience, banking or call center experience is preferred.
• Able to work under pressure and independently
• Excellent command of written and spoken English and Cantonese. Proficiency in Mandarin is required
• Highly PC literate in Microsoft Word, Excel, Powerpoint, etc
• Strong Anylsis skill is preferred.