Supervisor/ Checker - Reply Letter, Customer Information Services

Responsibilities:

• Assist in the supervision of daily operations of Reply Letters Team, handle written enquiries/ correspondences from various units/ external parties, e.g. regulatory bodies, solicitors, etc.
• Perform acceptance tasks for deceased’s account(s) / court order against the customer account(s) status in the front-end CRM System, handle e-Cert application and renewal
• Ensure the working procedures and workflow are in compliance with the external regulations and internal guidelines
• Take up other duties and projects as assigned

Requirements:

• Degree holder in Business Administration, Management or related disciplines with 10 years of relevant experience in banking industry
• Familiar with banking general operations and regulatory requirements
• Confident, attentive to details, team work and able to work independently with good interpersonal skills
• Good English writing skills, proficient in MS Office applications including English and Chinese word processing
• Work location: Kowloon Commerce Centre (5-minute walking distance from MTR Kwai Hing Station)