Assistant Operation Manager / Manager (Integrated Banking Services Division)

Job No.: 492505
Employment Type: Full time
Departments: Bank-wide Operation Department
Job Functions: Bank Operations, Customer Services, Quality Assurance

Responsibilities:

• Check account opening document, handle and override transactions as authorized. Rectify errors, mistakes and systematic control issues found in the operation process
• Perform checkers role to validate and authorize different kinds of transactions including but not limited to account opening, customer and account information maintenance, payment transactions (autopay, CHATS, transfer, etc.), etc.
• Help developing process workflow, system requirements, and perform user acceptance test
• Assist in regular updating of the regulations, rules and operation guidelines and manuals
• Prepare training and testing materials and assist in conducting trainings to both back office and front line staff
• Assist in supervise production lines and manage the operation efficiency, effectiveness and risks
• Report promptly to superiors for any irregularity and assist in collecting data and prepare reports
• Perform other duties as delegated and assigned by the management

Requirements:

• Higher Diploma or above in Business Administration, Information Technology, Operation Management, or related disciplines
• 2 years experience in Banking industry or Financial industry
• Substantial knowledge and exposure in branch banking operations is a must. Possess knowledge and experience in Account Operation, ATM operation, and IPO business processes would be an advantage
• Good knowledge on Personal Data Privacy Ordinance, Anti-Money Laundary Ordinance, and relevant Regulatory governance would be a definite advantage
• Mature, self-motivated, able to work independently & under pressure, and willing to accept challenges
• Good communication, interpersonal skills, and problem solving skills
• Possess good awareness of operation risk and sensitive to operation irregularity
• Good team player, positive attitude, and willing to work under high pressure and tight timeline
• Proficient in PC applications including MS Word, Excel, PowerPoint, and Chinese typewriting is a must
• Good command of both spoken and written English and Chinese, including Mandarin