Personal Banking Executive - Contact Centre

We are currently seeking a high calibre professional to join our team as a Personal Banking Executive, Premier Relationship - Contact Centre and Remote Channel.

In this role you will:

• Handle inbound calls and provide high-quality service to Top-tier customers by effectively resolving their enquiries, and deliver professional written communication via digital service channels to ensure a high level of customer satisfaction
• Interpret and analyze customer enquiries from vocal and digital channels to understand their needs while actively listening to provide tailored recommendations and offer appropriate financial products, services, and solutions

• Achieve individual performance expectation, develop your career with a clear progression path
• Benefit from extensive training, learning opportunities, support from your peers and managers and exposure to a wide variety of financial products, services and technologies

To be successful you will need:

• Higher Diploma or above

• Fluency in Cantonese, English and Mandarin and ability to read and write in Chinese and English
• Strong written communication skills in local language and English with good use of grammar and vocabulary to effectively service customers
• Proficiency in navigating through multiple digital platforms and applications with minimum typing speed of 30 words per minute in Traditional Chinese 
• Candidates should be computer literate and capable of using and navigating through multiple computer systems and applications
• Banking experience is not essential. We will provide comprehensive training to help you progress in your career and gain your professional licensing qualifications
• Candidate with customer service experience, and a license holder of HKSI 1,7,8 or IIQE 1, 2, 3, will be considered for a Senior Wealth & Personal Banking Executive role
• Fresh graduates are welcome

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