Customer Service Officer, Credit Card Centre (Allowance+Incentive+Gratuity)

What you do:

• Handle phone enquiries and requests on credit card in professional manner, including but not limited to statement and transaction information, marketing/ promotion programs, customer information update etc.
• Handle live chat enquiries and requests related to credit card

What you have:

• Gratuity & competitive benefit package
• Monthly incentive and shift allowance
• On-the-job training with pay
• Work Smart & Earn More

What you need:

• Form 5 / DSE graduate or above
• At least 1 year of relevant working experience in consumer finance / retail banking industry
• Shift duty is required
• Proficient in both spoken & written English & Chinese
• Proficient in English & Chinese Word Processing
• Experience in service hotline or live chat handling is an advantage
• Candidate with more experience will be considered as Senior Customer Service Officer