Senior Manager, Direct Sales Management (Personal Loan)

Responsibilities

• Provide sales and service support to Direct Sales and Agencies to achieve the business target
• Provide coaching and training for Direct Sales to enhance their knowledge on products and compliance requirements
• Initiate, plan and implement special market campaigns and promotion programs
• Conduct marketing research analysis, collect update market information and make recommendation
• Liaise with internal / external parties to arrange promotion activities
• Handle customer complaints and take necessary remedial action to enhance control measures and mitigate the risks
• Ensure commission payment is accurate and punctual
• Prepare regular reports, e.g. KRI and KCSA , to minimize operational risk and for management reporting
• Coordinate / participate in ad hoc projects related to business development

Requirements

• University degree holder in Business Administration or related disciplines
• Minimum 4 years’ experience in customer service and consumer finance industry at managerial level
• With agency management experience is an advantage
• In depth knowledge of unsecured lending / credit card marketing and operation
• Sound people management / complaint handling skills
• Proficient in MS Office Applications
• Proficient in both spoken and written English and Chinese
• Candidate with less experience will be considered as Manager