F&B Sales Manager

To drive sales for the hotel’s food & beverage restaurants and lounges and develop potential clientele throughout the hotel.  To focus on maximizing revenue, building client relationships, and promoting exclusive hotel membership programs (Bonvoy and Club Marriott).

Sales & Business Development

• Proactively generate leads and secure sales for the hotel’s restaurants, bars, and event spaces.
• Achieve F&B outlets sales target set by the F&B Management
• Identify and target new business opportunities, including corporate clients, private events, and social gatherings.
• Develop and implement strategic sales plans to achieve and exceed revenue sales targets.
• Build and maintain strong relationships with key clients and stakeholders.
• Conduct client visits and site inspections to promote F&B offerings.

Event Management & Coordination

• Prepare sales proposals and follow up with clients on business opportunities
• Ensure all guest enquiries are follow up within 48 hours
• Record all business leads with status, and reasons for Lost of Business for analysis
• Arrange on site visits to secure business and entertain clients if needed
• Prepare Banquet Event Order for confirmed business
• Collaborate with the events and operations teams to ensure seamless planning and execution of events.
• Greet and receive organizers prior to the function to ensure that everything is in order and that customers are satisfied with the set-up. Ensure that function details on the signage are correct.
• Supervise every function until the main course is served. Check accuracy of the bill when required.
• Provide on-site support during major events to ensure client satisfaction.
• Follow up with clients after the event to ensure food & beverage and service is satisfactory and obtain feedback.
• Attend Wedding Expo with Event Team for business leads
• Prepare monthly Sales Activity Report and review with F&B Management on a weekly basis
• Liaise with Executive Chef / Chef de cuisine and/or Venue Managers to ensure all menu proposals and beverage list are updated and current
• Feedback to manager for guest comments and actively involved in improvements.

Membership Promotion

• Actively promote for Club Marriott and Marriott Bonvoy membership programs.
• Educate clients on the benefits and privileges of membership, encouraging sign-ups and renewals.

Market Analysis & Reporting

• Conduct regular market research to understand trends, competitor offerings, and client preferences.
• Provide sales forecasts, business reports, and pipeline updates to management.
• Analyze sales data and recommend strategies to optimize F&B revenue.

Cross-Departmental Collaboration

• Work closely with the F&B Marketing to develop promotional campaigns for F&B outlets.
• Coordinate with culinary teams to design innovative dining experiences that attract guests.

Job Requirements

• Holder of University degree or above in Hospitaility, Business Administration or related field
• Minimum 3-5 years of experience in F&B sales
• Good command of both written and spoken English, Chinese and Mandarin
• Strong knowledge of Hong Kong’s hospitality and dining market.
• Proven track record in achieving sales targets and driving revenue growth.
• Excellent communication, interpersonal, presentation, and negotiation skills.
• Strong organizational and problem-solving abilities.
• Self-motivated, energetic, and able to work under pressure.
• Proficiency in Microsoft Office