Night Manager

Responsibilities:

• Be responsible for the smooth and efficient running of Front Office's and the Hotel's overnight operations
• Ensure a warm, genuine and efficient guests' arrival and departure experience by welcoming guests in-person and being attentive to their needs throughout their stays
• Handle guests’ compliments, comments, observations and complaints in a timely and professional manner
• Assist to increase overall Guest Satisfaction Scores by reviewing operational issues and business flow; supporting the Guest Service team to executive the guest recognition program effectively and ensuring the growth of enrollment
• Keep Front Office colleagues posted on up-to-date information relating to the hotel and hotel group

Requirements:

• Higher Diploma or above in Hospitality or related discipline
• Minimum 6 years of relevant working experience with 3 years at supervisor level
• Previous Front Office experience in management level in hotel of similar capacity is preferred
• Excellent problem solving and interpersonal communication skills, highly motivated and team focused with strong sense of service excellence
• Knowledge of fire/life/health safety procedures
• Familiarize on reports, records, information and guest history
• Good spoken, written and reading ability in English, Cantonese and Mandarin
• Immediate availability preferred