Telephone Operator (5-Day Work Week)

Responsibilities:

• Handle phone calls and respond to guests' inquiries in an efficient and courteous tone 
• Ensure proper working condition of the telephone switchboard and the hotel computer systems
• Build and maintain positive rapport with customers 

Requirements:

• Certificate / Diploma in hospitality management
• Self-motivated with excellent telephone manner, interpersonal and communication skills
• Good command of spoken and written English, Cantonese and Mandarin
• Knowledge of other languages an advantage
• Shift duties is required