Telephone Operator

Responsibilities

• Responsible for handling hotel incoming customer calls and transfer calls to respective departments
• Answering guests’ enquiries and assist guests for hotel information
   

Qualifications

• Certificate or above in hospitality management or related disciplines
• Customer service experience or call centre background is preferred
• Excellent quality-oriented customer service skills
• Good command of both spoken and written English and Chinese. Putonghua is a plus
• Willing to work at shift schedule including morning, afternoon or overnight shift