Customer Service Officer (Part-time), Customer Services Centre

Responsibilities: 

• Provide phone banking services to customers including the handling of inbound or outbound call, written response (e.g. letter, e-mail, live chat and fax) in a professional manner and in compliance with all internal regulatory requirements
• To assist the team to achieve various key performance indicators (KPIs)
• To process customer instructions/enquiries or requests strictly in adhere to company policies and procedures
• Attend special assignments delegated by the superior

Requirements:  

• Secondary school graduate or above
• Experience in Customer Services / Call Centre experience is preferable
• Good oral and written communication skills in both English and Chinese
• Pleasant, open-minded, ambitious, bold and helpful personality
• Self-initiative and willing to learn
• Patient, empathetic and passionately communicative
• University students will also be considered