Operational Management Manager - Hang Seng Bank (HK)

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Performance Office, COO Office

Performance Services (also known as CAO Office) is the engine room of the COO Office, providing dedicated, forward-thinking, and strategic operational management support. We lead and coordinate teams across the COO Office to drive staff engagement, operational support, budget planning & cost management, management information, and business administration. Our mission is to enable the COO Office to deliver on its strategic priorities, foster a collaborative culture, and ensure operational excellence across the bank.

We are currently seeking a high caliber professional to join us as Operational Management Manager, to manage and drive business management in COO office and oversee staff engagement and upskilling programs in COO office. 

Principal Responsibilities

• Lead and drive people strategies as well as manage management trainee program within the COO Office.
• Manage staff engagement activities, including townhalls, offsite events, and other initiatives that foster a positive and collaborative workplace culture.
• Lead and manage business management initiatives for the COO Office and broader business, championing innovation and continuous improvement, ensuring alignment with organisational goals and operational efficiency.
• Collaborate with cross-functional teams to uplift staff soft skills, including Management Trainee programme administration and upskilling initiatives.

Requirements

• University degree in business administration, operations management, or a related field; relevant business experience is also valued.
• At least 10 years’ experience in the banking industry, with a strong background in driving people strategy and engagement.
• Proven leadership, communication, presentation, and interpersonal skills.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Experience in risk management is highly desirable.
• Excellent command of both spoken and written English and Chinese.
• Growth mindset and resilience to embrace change, overcome challenges, and foster creativity and connectivity.
• Strong sense of ownership and a service-oriented approach to ensure efficient and effective customer service processes.

When applying, please submit a full resume and attach your appraisal reports for the last two years. For internal applicants with less than twelve months in their current role, Manager’s endorsement is required. Please obtain and enclose the endorsement in the application.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.