(Part-time) Customer Service Officer, Digital Banking, Data & Payment Card

Responsibilities:

• To complete customer’s instruction and/or request within an agreed timeframe and strictly in adhere to all regulatory requirements and internal procedure (e.g., SOPs)
• Perform market research to identify trends, customer preferences, and competitive analysis
• Coordinate with respective parties to resolve customer’s feedback / dissatisfaction
• Conduct User Acceptance Testing (UAT) to ensure the functionality and usability of our digital banking product and platforms
• Collaborate with teams members to support various projects and initiatives
• Carry out special assignments as assigned by team head and provide administrative support as needed

Requirements: 

• HKCEE / HKDSE or above. Fresh graduate is also welcome
• 1-year related experience, preferably in Banking industry
• Excellent customer-serving manner, a good team player with good communication skills and strong sense of responsibilities
• Good command in spoken and written Chinese and English, including Mandarin.
• Strong problem-solving skill and able to manage multi-tasks