Lead - Site Reliability Engineer, Payments

Job Summary

• This role is responsible for the leadership of Production Engineering technology.
• Ensure the highest service quality and stability by responding to technical incidents quickly and effectively, and drive change by analysing and identifying continuous service improvement opportunities. 
• Leading CCIB top-level initiatives, such as FMEA (failure mode impact analysis) / blameless RCA, monitoring enhancements.
• Real-time understanding or knowledge about critical payment service journey with strong functional & technical knowledge
• Responsible for knowledge management, ensuring solution steps, automation opportunities, preventive measures, etc. Fully documented, tracked until closed, and kept for future reference.

Key Responsibilities

• Tap into latest industry trends, innovative products & solutions to deliver effective and faster product capabilities.  
• Support CASH Management Operations leveraging technology to streamline processes, enhance productivity, reduce risk and improve controls.
• Work hand in hand with Payments Business, Country technology, operations team and ensure the system stability up to the client expectation
• Support operational improvements, process efficiencies and zero touch agenda. Interface with business & technology leaders of other SCB systems for collaborative delivery.    
• Train L1 & L2 resources in the application/products supported by organising training sessions.             
• Participate in cross-training and knowledge transfer activities within support teams.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Skills and Experience

• Java / Spring Boot 
• Kafka Streams, REST, JSON
• Hazelcast & ELK
• Oracle & Postgres
• Payment functional knowledge

Qualifications

• Refer Minimum 15 yrs of experience in the Dev and SRE role and in that a few years of experience as SRE lead role is an added advantage, good knowledge in Java, Microservices and Spring boot
• Technical Knowledge: Java / Spring Boot, Kafka Streams, REST, JSON, Oracle, PostgresSQL, Cassandra & ELK
• Ability to work with geographically dispersed and highly varied stakeholders.
• Very Good communication and interpersonal skills to manage senior stakeholders and top management
• Knowledge on JIRA and Confluence tools are desired.