Guest Experience Officer / Receptionist (Part-time/Full-time)

Responsibilities:

• Manage main entrance door control and security
• Distribute newspapers to respective pantry and out tray.
• Operate switchboard and handle incoming calls with specific requirement and professional manners
• Handle documents, log incoming/outgoing mail, and inform concerned parties for collection.
• Manage visitor registry and access control.
• Register turnstile and coordinate office access for oversea visitors and get approval from related parties for office access.
• Assigned temp pass / card replacement when necessary.
• Share welcome office orientation to oversea visitors.
• Coordinate conference room bookings and scheduling and print out next day schedule for record.
• Escort guest to meeting room and inform the host for arrival.
• Coordinate with Hospitality team for drinks order if any.
• Provide meeting support and coordination
• Set up and manage video conferencing equipment for client / external guest.
• Assist with administrative tasks, such as record-keeping and data entry
• Update phone lists and maintain office directories
• Support to coordinate catering services and events.
• Handle user request e.g. air-conditioning temperature adjustment, lighting replacement etc. or refer to the appropriate party to manage the request.
• Share incidents and reports related to pretext calls, fraudulent business, and unfavourable visitors.
• Other ad-hoc tasks

 
Requirements:

• Secondary educated or above, with at least 1 year relevant experience in banking, property management, hospitality or customer service.
• Fresh graduates with some part time customer service / front desk operations experience will be considered.
• Basic skill in Microsoft Office Applications (Outlook, Word, Excel and PowerPoint) and Chinese Word Processing
• Possess active listening skill; able to access customer needs
• Pleasant personality with good presentation, communication and interpersonal skills
• Business proficiency in both spoken and written English and Chinese, Mandarin is an advantage but not a must.