Head, Domestic Cash Management Operations,

JOB SUMMARY

To participate local and group projects relating to Cash Management Operations, including process improvement & process automation and outsourcing activity. 

RESPONSIBILITIES

Strategy

• Awareness and understanding of the Cash business strategy and Cash Operations strategic roadmap.
• Support standardization of operational processes.
• Role model a strong, collaborative relationship between Cash delivery teams (whether in country or across functions/geographies) and maintain strong lines of communication across our Cash footprint through an effective communication process.
• Drive and lead continual experimentation within in respective locations to deliver outcomes that align to the strategy and product backlog.

Business

• Well versed in local processes, local regulations and guidelines, as well as segment wise variations 
• Able to lead and drive user acceptance testing activities, including review of test cases, as well as commercial deployment of changes. 
• Aware of operational risks, identify operations capabilities matrix for Cash Management 
• Track change initiatives for Operations from ideation to post-delivery, in relation to the Cash business plan and scorecard

Processes

• To assist the unit / department in ensuring consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment.
• Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms & initiating corrective and preventive actions.
• Ensuring continuous improvement in timeliness to the process handled from time to time.
• Communication to stakeholders on changes and coordinate generic communications and acknowledgements where required 
• Authorize and monitor payment transactions are executed in a timely, efficient and accurate manner.
• Suspense account investigation and monitoring.
• Open item investigation and clearance 
• Governance and monitor processing hubs operate properly according to process procedures and Bank’s 

Policy

• Enforce proper control to ensure operations are in compliance with the established audit and security 
• procedures.
• Contribute to increased efficiency by identifying opportunities for improvement of  workflows and operating guideline.   
• Handle Group & Local projects and initiatives such as system enhancement, define user requirements, conduct user acceptance test etc.
• Handle ad-hoc duties as instructed
• Governance the performance of Processing Centre
• Exception cases handling 
• Internal & External stakeholder management
• Incident management

People & Talent 

• Support a change in mindset, building a culture of client centricity, improvement habit, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes.
• Self-start continuous learning initiatives that will help in the role and identify learning initiatives for future roles.

Risk Management

• Adhere to the Bank’s risk framework and related policies and standards.
• Ensure that material risks that are brought to stakeholders’ attention which affect business processes and critical systems and projects are monitored, managed (to minimise loss and risk), and escalated accordingly.

Governance 

• In the event of serious governance breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased. 

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

• Embed Here for good and Group’s brand and values in Cash Operations; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualification

• Sound knowledge of banking law and practices
• Experience in payment operations and customer service.
• In – depth knowledge of local and international payment methods and settlement arrangements. 
• A thorough understanding of SWIFT and Local Payment Platforms
• Sound knowledge of foreign exchange, Agency Arrangement and relevant banking regulations. 
• Knowledge of the business practice and standards of the Overseas Group offices and correspondents.
• Thorough understanding of the functionality of the payment systems.
• Good interpersonal skills. Ability to maintain a good professional relationship with external and internal contacts.
• At least 15 years or above working experience under Payment Operations
• Experience in People Management 
• Strong skill on incident management 
• Experience in Project Management

Role Specific Technical Competencies

• Banking Operations
• Requirement Writing
• Manage Change
• Risk Management