Officer

Job Summary

Job Purpose: Provide supports on document retrieval process, account searching, hold code/ lien placement and removal, filing and quality checking.

Key Responsibilities

• To handle operational process of Account Resolutions
• To handle internal customer inquiries/ complaints confidently and reliably
• To do filling documents and records
• To support cross team functions
• To assist in preparing and consolidating the monthly report to Management
• To comply with all applicable money laundering prevention procedures and, in particular. Report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
• To ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed   
• To assist Manager, Account Resolutions and Account Resolutions Manager to prepare the reports and keep track the outstanding work tasks/ monitor the performance of GBS
• To perform quality checking/ reconciliation on the daily/ monthly/ quarterly basis      

Skills and Experience

• Retail Banking Product & Services
• Microsoft (Word, Excel, PowerPoint)