度假區熱線中心代表 - 全職

工作概要:

At the Hong Kong Disney Resort, Guests have the opportunity to experience not only our Magical Parks and Resort Hotels, but our service as well. That service begins with their very first phone call. Assisting Guests to create a magical experience just for them is the main role.

職責:

• Handle high volume of phone calls, which may be called for different purposes, from our Guest
• Provide one-stop excellent Guest services promptly
• Operate Resort Call Center systems and applications in an accurate and efficient manner

基本條件:

• Ability to speak fluent Cantonese, English, and Putonghua (Non Chinese speaking candidates are welcome!)
• Ability to reflect a professional image while maintaining Guest privacy
• Ability to perform in a fast-paced and sometimes stressful working environment
• Good team player, self-initiative and strong sense of responsibility
• Full-Time availability is required. This role is Full-Time and requires full availability for any shift, including overnight shifts

理想條件:

• Preferably with previous work experience in Hotel, customer services, or tourism industry
• Preferably with tertiary education qualification from Hotel, Hospitality or Tourism Management courses
• Preferably with computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing

＃LI-DNI

其他資訊:

SCHEDULE AVAILABILITY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application in ENGLISH by clicking “Next” on each page, then “Submit” on the final page.

關於 Hong Kong Disneyland Resort:

香港迪士尼樂園度假區為不同國籍及年齡的賓客呈獻難忘且獨一無二的迪士尼奇妙體驗。賓客可以在這個奇妙王國裡置身喜愛的迪士尼故事中，在八個不同園區可盡情探索，親身享受各種獨有的得獎遊樂設施及娛樂體驗。賓客更可入住華麗又舒適的迪士尼主題酒店，令旅程更加完美。香港迪士尼樂園全心投入服務香港社區，致力傳揚樂園的奇妙歡樂。樂園透過不同層面的社區服務，關愛社會上有需要人士和家庭，啓發兒童和青少年的創意，更推動環境保護及健康生活。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Hongkong International Theme Parks Limited，其所屬的業務部門是 Hong Kong Disneyland Resort。