Officer / Senior Associate, Customer Analytics

Responsibilities:

• Work closely with different units (e.g. product teams, frontline units) to understand their analytic needs and develop right solution for them
• Support regular and ad-hoc business analysis and marketing campaigns of the whole bank
• Assist to conduct productivity, branch scorecard and branch portfolio analysis to facilitate sales planning and branch optimization
• Work in accordance with relevant procedural manuals and appropriate controls to ensure proper risk management (e.g. prevent operational loss, reduce operational risk, etc.)

Requirements:

• Degree holder or above in Quantitative Statistics, Mathematics, Analytics or IT related discipline
• Minimum 1-2 years of experience in data analytics on customers, preferably in Banking, Financial Services or FinTech industry
• Proficiency in Database language, e.g. SQL, SAS and Excel is a must; Python or other analytical tools is advantageous
• Good interpersonal skills with strong business sense so as to communicate analytical subjects effectively with various business units including non-technical counterparts
• Possess a wide range of banking product knowledge
• Good command of spoken and written English and Chinese, including Putonghua
• Candidates with less experience may be considered as a junior position