Manager, Card Centre

Job Responsibilities:

• Manage the Card Centre through established working procedures, production and quality standards, and security and compliance requirements to deliver quality card services and achieve high production efficiency 
• Maintain proper card stock levels and arrange procurement of card products and other consumables in a timely and cost-effective manner
• Manage card suppliers to ensure quality meets predefined standards and delivery adheres to the agreed schedule.Oversee the production of various special card products 
• Monitor daily operations of card production, including card application, personalisation, inventory management, Automatic Add-value Service (AAVS), and quality control over various types of Octopus cards
• Assist in the preparation and collation of data for routine management information, ad hoc reports and projects
• Review and streamline existing operating processes and policies to enhance efficiency and productivity, ensuring proper controls
• Lead card-related projects for the implementation of new products or services and improvement of operation efficiency and cost control, uplifting customer satisfaction, involving internal stakeholders and external business partners.Hands-on to set out and monitor project schedules, test plan, and conduct various tests and implementation tasks
• Manage, lead and train team members to upskill the knowledge according to the job needs and succession planning

Requirements:

• Bachelor degree in business management or related disciplines 
• At least 8 years’ operation experience with 3 years at a managerial level; preferably experience in NFC payment products, production of credit card or other payment card business
• Good knowledge of HKMA supervisory policies and practices, and AML
• Experience in managing project implementation and knowledge of the system development life cycle for setting out user requirements and executing user acceptance tests is preferred
• Strong leadership and interpersonal skills to lead the team to achieve KPIs; able to work under pressure
• Proficient in Microsoft Office applications, and spoken and written English and Chinese, including Putonghua
• Good numerical sense, logical and analytical skills
• Candidates with less experience will be considered as Assistant Manager

We offer the successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking 立即申請

Visit our web site: http://www.octopus.com.hk/

The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data of unsuccessful applicants will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request the correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

We are an equal opportunity employer and will ensure that every job applicant and staff has equal employment opportunities and will not be disadvantaged because of their sex, pregnancy, marital status, family status, disability or race.