Claims Consultant/Expert

Job Posting Description

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Claims Consultant/Expert with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

• Adjudicate major and minor claims and deliver efficient and quality of work
• Handle complaint and appeal cases for smooth resolution
• Identify improvement areas and manage various initiatives to enhance customers’ experience
• Support and strengthen claims training to customer-facing associates in handling claims enquiries
• Review and update claims guidelines and manuals
• Perform ad hoc assignments or projects

Required Qualifications:

• Degree holder
• Over 3 years relevant claims working experience
• Have practical experience in team management / management role
• Experience in complaint handling will be an advantage
• Good interpersonal and communication skills
• Strong conflict resolution and problem-solving skills
• Able to work independently under tight schedule
• Proficiency in MS Word, MS Excel, MS PowerPoint and Chinese Word Processing
• Good command of English and Chinese, both spoken and written

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.