Personal Banking Executive - Contact Centre and Remote Channel

Job description

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking a high calibre professional to join our team as a Personal Banking Executive, Premier Relationship.

Principal Responsibilities Our Contact Centre Business team in Hong Kong was renamed as HSBC Contact Centre and Remote Channel in 2023 as we move to become a remote customer relationship management team providing premium customer service to our Premier, Premier Elite and Global Private Banking customers. Located at HSBC Centre in Tai Kok Tsui, our Contact Centre and Remote Channel team is a vital part of the wider Retail Banking and Wealth Management Distribution team in Hong Kong.

Our customers are as diverse as the services we provide, including people from Hong Kong, mainland China and across the world. Through phone banking and digital banking platforms, we provide personalised wealth management solutions to meet the changing and evolving needs of our customers. To you, it means excellent exposure to banking and wealth management knowledge including credit cards, loans, investment, and insurance products.

滙豐香港客戶聯絡中心已於2023年易名為滙豐客戶聯絡及遙距支援中心，意旨我們的服務已從客戶聯絡中心進一步提升為客戶關係管理平台，為我們卓越理財、卓越理財尊尚和環球私人銀行客戶提供優質的銀行和財富管理服務。滙豐客戶聯絡及遙距支援中心位於大角咀的滙豐中心，是香港零售銀行及財富管理分銷團隊的重要組成部分。

我們的業務涵蓋多個範疇，為遍佈香港、中國內地和世界各地的客戶提供多元化的服務。通過電話理財和數碼銀行平台，我們能更精準地為客戶解決問題， 並提供個性化的財富管理方案以滿足他們各方面的個人財務需要。對於您而言，這意味著會得到更廣泛的銀行和財富管理知識，包括信用卡、貸款、投資和保險產品等。 As part of our team, you will:

• Provide quality services and resolve queries from our Premier, Premier Elite and Global Private Banking customers efficiently using insights from our innovative technology and solutions
• Work closely with our customers, understand their needs and recommend appropriate financial services and solutions
• Achieve individual performance expectation, develop your career with a clear progression path
• Benefit from extensive training, learning opportunities, support from your peers and managers and exposure to a wide variety of financial products, services and technologies

Employee Benefits:

• 18 days paid annual leave
• Hybrid working arrangement available
• Additional leave such as marriage, birthday and maternity leave (up to 20-week) / paternity leave (40-day)
• Competitive salary package with quarterly bonus
• Transportation allowance
• Medical and dental coverage for you, your spouse and children
• Staff housing loan up to 100% of the valuation or purchase price
• Employee banking services including loans, credit facilities, and credit cards
• Assistance with training and certifications to further develop your career

成為我們的成員之一，您將會:

• 透過多元渠道處理來自滙豐卓越理財、滙豐卓越理財尊尚和滙豐環球私人銀行客戶的咨詢，並提供高質素服務，解決客戶的疑慮
• 聆聽並理解客戶需要，以提供合適的財務產品及服務
• 實現個人績效並通過清晰的晉升機制，遂步實踐您的事業目標
• 透過定期及全面的在職培訓及學習機會，掌握各項銀行產品及服務知識，發掘您的專業潛能，並開展您的銀行職涯

員工褔利:

• 18天有薪年假
• 混合辦工模式
• 額外有薪假如婚假、生日假、產假（高達20 週）或侍產假（40 天）
• 良好的薪酬待遇及額外季度花紅
• 交通津貼
• 醫療保險及牙科福利保障 (包括員工、配偶及子女)
• 員工物業按揭貸款，貸款額可達物業估價或售價100%
• 各種銀行服務及產品的員工優惠，包括貸款、存款利率優惠等

Requirements

• A holder of High Diploma, equivalent or above
• Fluency in Cantonese, English and Mandarin and ability to read and write in Chinese and English
• Banking experience is not essential. We will provide comprehensive training to help you progress in your career and gain your professional licensing qualifications
• Candidate with customer service experience, and a license holder of HKSI 1,7,8 or IIQE 1, 2, 3, will be considered for a Senior Wealth & Personal Banking Executive role
• Fresh graduates are welcome

Visit hsbc.com/hkretailcareers to learn more about working in HSBC Contact Centre and Remote Channel. 要求:

• 香港高級文憑證書同等或以上學歷
• 能操流利廣東話、英語及普通話，並有良好中英讀寫能力
• 無需銀行工作經驗，我們將會向員工提供全面的專業培訓，並支援員工考取工作所需的相關專業資格包括（香港證券及投資學會卷一、卷七及卷八）或保險牌照 (保險中介人資格考試卷一、卷二及卷三）
• 具客戶服務經驗並持有以上相關專業資格的應徵者，將會被考慮擔任高級財富管理及個人銀行業務主任職位
• 歡迎應屆畢業生申請

請到 hsbc.com/hkretailcareers了解更多在滙豐客戶聯絡及遙距支援中心工作的體驗。

Wealth and Personal Banking (WPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

You'll achieve more when you join HSBC. http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.