Sales Officer, EPSCO - Wealth & Personal Banking

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Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high calibre professional to join our team as a Sales Officer, EPSCO.

Principal Responsibilities

Assist to implement and manage sales/service activities, and expand EPS merchant acquiring business in Hong Kong. To maintain EPS position in the market by exploring and sustaining profitable merchant relationship, thus maximizing EPSCO's profitability.

• Achieve EPSCO's targets for individual and team, including new merchants/terminal acquisition, EPS transaction volume, China Union Pay (CUP) merchant acquisition, Point-of-Sales (POS) terminal penetration against total portfolio, sharing buttons acquired from other banks, joint promotion referrals, minimize merchant/terminal attrition as well as achieving year-on-year merchant income growth. Assists in executing sales strategies relating to merchant acquiring business to achieve the set objectives
• Maintain frequent contact with merchants to enhance and cement merchant relationship and acquire additional business from existing merchants
• Independently responsible for after-sales follow-up activities and administrative tasks, handling phone-in enquiries. Gather merchant transaction data for the team to prepare proposals and analysis if deems necessary
• Support annual and ad-hoc projects
• Collect information from merchants and customers, report and propose actions to their respective team leaders in order to safeguard market share
• Coordinate with other departments to ensure proper service standard can be maintained
• Provide a professional service to customers by handling verbal and written enquiries and resolving enquiries in an effective and efficient manner

Qualifications

• College or above, with a tertiary-level education preferred
• 1 - 3 years working experience, with the sales experience in financial industry or other retail consumer products will be a plus
• Have good telephone manner, customer focused mindset with effective communication skill
• Sound problem solving, negotiation, planning and organizing skills
• Ability to work independently and under pressure
• Self-motivated, possesses good interpersonal skills and a good team player
• Good command of Cantonese, English and Putonghua
• Microsoft Word, Excel and PowerPoint, internet operating skills and computer security

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Issued by The Hongkong and Shanghai Banking Corporation Limited.