Senior Manager, Claims Services

This is a new headcount to support the expansion team and projects.

Position Responsibilities:

• Assisting the Director in delivering seamless and effortless claims and health support services to top-tier individual agents, ensuring they receive the highest level of service and support.
• Provide support to distribution channels, including agencies, by conducting health claims training, workshop, and implementing interactive and effective methods of agency education..
• Collaborate with stakeholders to support assigned duties, including participating in project transformations and product development.
• Assist in implementing changes aligned with the Company's health strategy for transformation initiatives.
• Coordinate with healthcare providers to implement health service programs that address and fulfill customers' health and wellness needs.
• A collaborative team player with a customer-centric focus, dedicated to driving and implementing changes in partnership with internal stakeholders.
• Participate in the development of competitive, risk-based, and evidence-based claims practice guidelines, standards, procedures, and key performance indicators (KPIs).
• Stay updated on the impact of regulatory changes on claims and ensure alignment of claims practices with regulatory requirements and internal standards and procedures.
• Diligent and professional, exhibiting a positive and respectful demeanor. Committed to working with honesty and integrity, adept at managing pressure, and taking ownership of assigned tasks.
• Self-motivated and attentive, with strong time-management and prioritization skills. Open and respectful of different opinions, and proactive in sharing ideas for improvement.

Required Qualifications:

• Over 10 years' experience in the Hong Kong/PRC insurance industry, with at least 5 years in customer-facing roles, preferably in claims, training and/or partnership/ vendor handling.
• Excellent knowledge of health claims, insurance products, claim definitions, and health & wellness initiatives.
• Strong interpersonal and communication skills, customer-centric mindset, critical thinking, and problem-solving abilities.
• Skilled in collaborative work with cross-functional teams.
• Solid knowledge in the healthcare market to meet and address customer needs.
• Proficient in technology and data analysis tools.
• A team player who consistently demonstrates strong ownership and accountability.
• Proficiency in Cantonese, Mandarin, and written/spoken English.
• Proficiency in Microsoft 365 applications (e.g. word, excel, PowerPoint etc)

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.