(Assistant) Manager, Claims

The Opportunity

Manulife HK is seeking an sophisticated (Assistant) Manager, Claims, who is obsessed with delivering value, possesses adjudicated experience in handling complex issue and compliant. The individual will render support in IFP Claims and support the business to deliver excellent customer experience. Candidate with less experience will be considered as Assistant Manager.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• Degree holder
• At least 2-5 years relevant working experience in life claims
• Experience in claims assessment, management of complicated/complaint cases and coaching of claims adjudicators
• Experience in supporting hotlines/complaint handling will be advantageous

Nice to Have:

• Good interpersonal and communication skills
• Strong analytical and problem-solving skills
• Attention to details
• Able to work independently under tight schedule
• Proficiency in MS Word, MS Excel, MS PowerPoint and Chinese Word Processing
• Good command of English and Chinese, both spoken and written

On the job you will:

• Manage various projects to improve operational effectiveness and customers’ experience
• Identify business problems and solutions, provide user requirements and collaborate with relevant parties to ensure successful implementation of solutions
• Adjudicate different types of claims of individual products, handling complicated claims and appeal cases for smooth resolution
• Provide internal training to claims adjudicators including but not limited to decline & appeal handling, effectiveness of claims communications to customers/agents, and compliance & regulatory requirements in claims operations
• Prepare claims management reports and statistics
• Review and update claims guidelines and manuals
• Perform ad hoc assignments or projects

Our commitment to you :

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success
• A bold ambition and set of goals to be a leader in driving transformation in our industry
• Our best. Every day.

Learn more about opportunities with us at jobs.manulife.com