Senior Customer Service Representative/ Customer Service Officer, Manulife Prestige Centre

Senior Customer Service Representative/ Customer Service Officer, Manulife Prestige Centre

We are seeking energetic and reliable professionals to join our Service Centre team.

Position Responsibilities:

• Provide prestige customer-oriented services to the customers, agents and brokers using the centre.
• Provide application checking services to agents and brokers
• Support MCV client verification process
• Provide effective solutions to agents and customers’ inquiries within a predetermined time frame in a proactive and professional manner.
• Handle conference / meeting room reservations and follow-up work
• Ensure accuracy and compliance of all requests completed with high quality standards
• Resolve complex cases and complaints arising from work
• Provide other service support and work at different locations of Agency Service Centre when necessary
• Cooperate with team members and others to achieve desired results and support business needs

Required Qualifications:

• Degree holder with 2+ year of customer service experience in insurance industry is preferred
• HKDSE/HKCEE/HKALE/diploma qualification with customer service experience in insurance industry will also be considered.
• Passed in Paper I & III under Insurance Intermediaries Qualifying Examination (IIQE) is a must.
• Worked previously in service centre environment is an advantage
• Excellent customer service, good communication and interpersonal skills
• Good command of English and Chinese, both spoken and written
• Fluency in Mandarin is a must.
• Willing to work on non-office days when necessary, including Sundays and Public Holidays
• Quick learner with strong analytical and problem-solving skills
• Strong self-initiative, , responsible and able to work under pressure
• Familiar with Word, Excel and Chinese Word processing

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.