Assistant Officer, After-Sales Support

Responsibilities:

Maintain and manage defective database in after-sales system daily

Liaise with suppliers on handling repair items, including obtain quotations and repair lead-time, and speed up on long outstanding cases

Coordinate with internal departments to process purchase orders, handle supplier invoices, credit notes, and provide allocation plans

Handle the delivery of repair items with courier and insurance purchase

Prepare after-sales reports and other ad hoc tasks by request of direct supervisor
 

Requirements:

Diploma or above

2 to 5 years’ relevant experience

With strong analytical, good time management and problem-solving skills with a high attention to detail

Independent and able to work under pressure

Responsible, hard-working and a good team player

Excellent command of both written and spoken English, Chinese & Mandarin

Proficiency in using MS Office (Word, Excel, PowerPoint) & Chinese Word Processing

Immediate available is highly preferred

Benefits:

Flexible working hours

12 days Annual Leave

Medical & Dental Insurance

Birthday Leave 

Child Care Leave 

Parents Care Leave