Assistant/Guest Service Manager (5 days) - Front Office

We are Hilton! We are Hospitality!

Responsibilities

• In-charge of front office operation and formulate strategic action plan to ensure guest satisfactions
• Act as hotel membership champion to plan, organize and execute membership promotional campaign
• Managing front office team member training plan 
• Be an ambassador of HGI Brighthearted Services to deliver full set front desk service to hotel guests
• Acts as shift in-charge to monitor and provide assistance for Front Office operation
• Handle guests’ enquiries, complaints and carry out room inspection for VIP guests
• Manage emergent incidents during the assigned shift, ensure all cases are probably handled and reported
• Acts as a coach to provide training to team members to maintain excellent guest service
• Responsible for on-day room sales and night audit management

Requirements

• Degree holder in Hospitality Management or relevant discipline with about 5 years relevant experiences;
• Candidate with less experience will be considered as Assistant Guest Service Manager;
• Mature, detail-minded, strong communication and management skills;
• Proficiency in written and spoken English and Chinese. Knowledge of Putonghua would be an advantage

nquiries, complaints and carry out room inspection for VIP guests

• Manage emergent incidents during the assigned shift, ensure all cases are probably handled and reported
• Acts as a coach to provide training to team members to maintain excellent guest service
• Responsible for on-day room sales and night audit management

Requirements

• Degree holder in Hospitality Management or relevant discipline with about 5 years relevant experiences;
• Mature, detail-minded, strong communication and management skills;
• Proficiency in written and spoken English and Chinese. Knowledge of Putonghua would be an advantage