Front Desk Manager

ALVA HOTEL BY ROYAL

ALVA HOTEL BY ROYAL is a new 618-room premium hotel, strategically located along the scenic Shing Mun River in Shatin, a dynamic attraction in Hong Kong known for its cultural and refreshing neighbourhood with 40 minutes away from Hong Kong International Airport by car.  The Hotel offers guest-centric technology, innovative dining and accessible luxury with a modern lifestyle hospitality concept designed specifically for the mobile and adventurous travellers.  It has four restaurants and bars, a well-equipped gym, a rooftop thermostatic swimming pool and more.

Inspiring Opportunity Awaits….
 

DUTIES AND RESPONSIBILITIES

  • Resolve guest complaints on room assignment and problems concerning room bills, refer problems to Duty Manager or Assistant Front Office Manager whenever necessary.
  • Provide proper training to all Front Desk associates.
  • Maintain cashier float and make an accurate daily report of all money received.
  • Responsible for house count, room discrepancies and daily forecasting. Ensure that all rooms discrepancies are resolved before the end of shift and monitoring room status availability.
  • Inspect VIP rooms, greet and escort VIP guests to ensure total comfort and enjoyment.
  • Perform special duties as assigned by management.

QUALIFICATIONS

  • Holder of Diploma or above in Hotel Management.
  • Minimum 5 years’ experience in Front Desk with hotel and 2 years in a similar capacity is preferable.
  • Excellent communication skill and leadership skills.
  • Good command of both written and spoken in English, Mandarin and Cantonese.
  • Positive thinking and self- motivated.
  • Able to work under pressure and managing changes.
  • Ability in setting up service standards and quality system.
  • With special night allowance for overnight shift.
更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
  • 物業管理 · 保安服務 - 客戶服務員、禮賓服務
  • 推廣 · 銷售 · 客戶服務 - 客戶服務
工作地點
  • 沙田
僱用形式
  • 全職
教育程度
  • 文憑或相等程度
待遇
  • 恩恤假
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 員工免費膳食
  • 保險計劃
  • 婚假
  • 醫療計劃

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