Channel Sales Officer / Senior Officer / Assistant Manager (Mortgage) - Hang Seng Bank (HK)

A Career with Hang Seng Bank

If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued. 

Retail Distribution - Mortgage Relationship Management

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 250 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams. Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines. We continue to develop innovative mortgage products and services.

Should you join our mortgage loan business, you will work closely with our professional, innovative and committed staff to develop and enhance secured loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.

We are currently seeking a high caliber professional to join our department as Channel Sales Officer / Senior Officer / Assistant Channel Sales Manager.

Candidates who are less expereinced will be considered as Channel Sales Officer.

RBW

Principal responsibilities

• Acquire and promote mortgage loan business including mortgage loans and secured overdraft products through the Bank’s direct banking business channels, including e-channel and phone banking channel
• Assist in providing mortgage fulfilment service to branches
• Work closely with various functional departments, including credit control and mortgage operations to ensure mortgage applications are approved and completed according to the relevant credit and risks control policies
• Participate in the selling and promoting of mortgage and secured loans products, as well as cross-selling other financial products and services to our customers through the Bank’s distribution channels

Requirements

• University degree in Business Administration / Finance or a related discipline
• Pass in the Insurance Intermediaries Qualifying Examinations (Paper 1, 2 and 3)
• Experienced in retail banking, strong sales and service orientation, with outgoing personality and good communication skills
• Proficiency in both English and Chinese, with proficiency in Putonghua an advantage 
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Have an aptitude for the Bank’s credit, risk and customer on-boarding policies
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.