Assistant /Deputy Branch Operation Manager

Job No.: 498915
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Customer Services

Responsibilities:

• Supervise and support counter service to ensure service quality and operating properly;
• Assist the branch managers to plan, execute and manager the counter services
• Monitor and check daily counter transactions to ensure that the branch operates in accordance with the policies, guidelines and procedures;
• Handle customer inquiries and complaints to provide quality customer services;
• Serve as the communication channel between the branch and other functional units.
• Provide recommendations on improvement of operation by collecting the opinions of subordinates and customers.

Requirements:

• Diploma holder or above, with qualification in HKSI preferred
• At least 2 years relevant banking experience
• Sound knowledge of banking operations and related policies
• Strong communication and negotiation skills with good command of English and Chinese, including Putonghua
• Ability to handle customer complaints

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here.