Information Technology Manager (IT Incident And Change Management) [Ref no: AOD - ITM-AL]

Job Responsibilities:

• IT Change Management:

1. Host daily IT Operations problem/change review meeting in the morning and follow-up.
2. Review and approve the Change Request and arrange CAB.
3. Monitor and follow-up the Change Request completion and outstanding status.
4. Monthly Management Reporting: Keep the policy and procedures updated and conduct annual user training.

• IT Incident Management:

1. IT Incident / Problem follow-up (from open to close with proper approval and according to policy and procedures).
2. Host the monthly incident/problem review meeting with IT Operations, Development, and Governance Team, etc.
3. Keep the policy and procedures updated.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related disciplines.
• Minimum of 5 years of relevant experience in IT Services Management; banking/financial industry experience is preferred.
• Project Management and ITIL experience is preferable.
• Strong IT knowledge on Infrastructure, Database, System, and Network.
• Detail-oriented, problem-solving skills, and well-organized with a high level of integrity.
• Proactive, strong problem-solving skills, and the ability to work under pressure.
• Strong interpersonal relationship and leadership skills.
• Proficiency in both written and spoken English, Chinese (Cantonese and Mandarin).