Online Banking Center Manager (Training Management) [Ref no: OBCMTM-AL]

Job Responsibilities:

• Training & Knowledge Management: Design and deliver comprehensive training programs (product/service/skill-based) for existing and new employees, including cascading external courses. Implement knowledge management systems to organize and optimize access to product/service/skill-related resources.
• Curriculum Development & Delivery: Develop role-specific training curricula (e.g., voice-based agents, online agents) and coordinate the creation of soft skill courses (e.g., communication, complaint resolution). Ensure alignment with business needs and competency frameworks.
• Trainer Team & Project Leadership: Build and manage an internal part-time trainer team by leveraging employee expertise. Lead cross-functional projects to enhance employee competencies (e.g., certification programs) and drive process improvements.
• Smart Training Innovation: Explore and implement AI-driven training tools (e.g., intelligent role-play simulations) to enhance training efficiency and outcomes. Oversee training budgets, plans, and cross-departmental collaboration for non-training initiatives.

Job Requirements:

• Bachelor’s degree or above in Education, Human Resource Management, or related disciplines;
• Minimum 3 years of experience in training or corporate education;
• Strong capabilities in curriculum development and training need identification. Able to accurately capture business departments’ training requirements and develop training courses independently or guide others to deliver course development;
• Proven cross-level, cross-regional, and cross-departmental communication & coordination skills. Capable of efficiently driving day-to-day training delivery and motivating multi-department stakeholders for collaboration;
• Excellent verbal communication and public speaking/training facilitation skills. Can articulate viewpoints clearly and effectively and plan/deliver company-wide training events;
• Prior working experience in banking or finance industry; Cantonese speaking proficiency is preferred;
• Proficiency in both written and spoken English, Chinese, and Putonghua.