Risk and Compliance Manager (Fraud and Digital Transformation) - Operations Risk & Compliance

Responsibilities

• Act as a representative of Process Owner for Fraud Monitoring Operations, responsible for the process implementation of fraud monitoring and first-level investigation of internal staff fraud alerts, ensuring the integrity of the organization’s fraud monitoring and internal control environment. 
• Serve as a catalyst for innovation, driving the adoption of AI and digital automation tools to modernize the Risk and Controls function.
• Support governance and oversight of risk and controls and other quality assurance (QA) practice within Operations Division (OPD)
• Support Department Head/ Section Head to deliver cost effective solution to digitise and streamline risk management related processes within ORCS and OPD
• Deliver customer-focused fraud and QA solutions to protect customer outcomes against regulatory expectations
• Fraud Alert Management: Conduct timely first-level investigations into internal fraud alerts
• Process design: Collaborate with Business Units, Operations and Risk Controllers to design the investigation and alert monitoring process and procedures as the Fraud Monitoring Operations (FMO) process owner including internal fraud
• Quality Assurance: Conduct QA of relevant FMO alerts reviewed as process owner as well as other QA tasks as assigned
• Evidence Gathering: Extract and analyze data from multiple internal systems to build comprehensive case files
• Reporting: Prepare high-quality investigation reports to address root cause, findings and remediation
• Digital Transformation: Support ORCS and OPD to identify and implement opportunities where AI and automation can enhance fraud detection, quality assurance and other risk and controls management practice
• Process Automation: Identify repetitive manual tasks within ORCS and implement streamlining and automation 
• Analytics and Data Visualization: Develop and maintain interactive dashboards (e.g. PowerBI/Tableau) for risk and QA reporting. Usage of analytics and/or AI to enhance sampling, data analytics and governance reporting
• Change Management: Act as the bridge between Technology, AI Operations, Project Management teams etc., ensuring new digital tools are successfully adopted through training and documentation.
• Continuous Improvement: Stay abreast of emerging RegTech and FraudTech trends to ensure the department remains "future-proof."
• Promote a strong operational risk culture and awareness within OPD and BEA
• Communicate and coordinate with business units and risk controllers effectively on risk and compliance related issues
• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work
• Lead and execute other ad-hoc projects and tasks as assigned by supervisor

Requirements

• University graduate
• At least 5 years of experience in banking sector 
• Knowledge in operations, risk and compliance related issues
• Experience in fraud investigation and reporting
• Basic programming skills such as Python and use of analytics to design and deliver practical use case
• Passion and awareness in automation, AI or related technology tooling to improve process and controls; with proven experience highly desired
• Knowledge in relevant bank policies, procedures, practices and rules
• Good communication skill and risk awareness
• Strong team player
• Good command of both spoken and written English and Chinese (Cantonese + Mandarin)